Big Wallet

Returns

Returns are accepted if returned within 30 days of receipt. Only items that are unworn, unaltered, unwashed, and in sellable condition can be returned.

To be eligible for a return, your item must be in the same condition that you received it. Any accompanying tags must be intact and in original packaging.

Please be informed that in-store purchases are not eligible for returns online.

Please note that due to hygiene purpose, the following products are not returnable:
1. Bikini
2. Swimwear
3. Sport bra
4. Undergarments
5. Socks

Return Option:

1. Free returns in-store

2. Return by post as below

Spider Web Store:
Spider (M) Sdn Bhd (Spider Returns)
Address: LOT 111111, Jalan Pindah 33/4,
Seksyen 25,
40400 Shah Alam, Selangor
Malaysia